betum.com Privacy Policy

1. Introduction

betum.com ("betum.com," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the betum.com Platform, accessible at betumcom.org. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect your personal information when you visit our website, register an account, or use any of our services.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by betum.com in connection with the operation of the Platform.

By accessing the betum.com Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the betum.com Platform.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, betum.com acts as the personal information controller (PIC) in respect of the personal data collected through the betum.com Platform. This means betum.com determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

• Email: [email protected]
• Live Chat: Available 24/7 via the betum.com Platform

3. Personal Data We Collect

betum.com collects the following categories of personal data from registered users and Platform visitors:

3.1 Identity Data

• Full legal name
• Date of birth
• Gender
• Government-issued identification number (e.g., passport number, driver's license number, PhilSys ID number)
• Copies of identity documents submitted for KYC verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city/municipality, province, and postal code)

3.3 Financial Data

• GCash or Maya account details (registered mobile number and account name)
• Bank account details (account name, bank name, account number) for bank transfer transactions
• Debit card details (card number, expiry date) where applicable
• Transaction history, including deposits, withdrawals, and wager records

3.4 Technical Data

• IP address
• Browser type and version
• Device type, operating system, and device identifiers
• Time zone and geolocation data
• Login timestamps and session duration

3.5 Usage Data

• Pages visited on the betum.com Platform
• Games played, bet amounts, and game outcomes
• Bonus and promotion usage history
• Customer support interaction records

3.6 Marketing and Communications Data

• Your preferences for receiving marketing communications from betum.com
• Records of your responses to surveys, promotions, and competitions

4. How We Collect Your Data

betum.com collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering (AML) screening services; payment data from payment processors such as GCash and Maya.

5. How We Use Your Personal Data

betum.com uses your personal data for the following purposes:

6. Legal Basis for Processing

betum.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and PAGCOR-aligned responsible gaming standards.
• Legitimate interests: Processing for fraud prevention, Platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

betum.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, Maya, and partner banks, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• AML and fraud prevention services: Third-party screening services used to detect and prevent money laundering, fraud, and other illegal activity.
• IT and platform service providers: Cloud hosting, data storage, and software providers engaged to operate and maintain the betum.com Platform.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, including PAGCOR and the National Privacy Commission.
• Professional advisers: Legal, accounting, and auditing firms engaged in connection with the operation of betum.com's business.

All third-party service providers engaged by betum.com are required to process personal data only in accordance with betum.com's instructions and applicable data protection laws.

8. Data Retention

betum.com retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship.
• Marketing preference data is retained until you withdraw consent or close your account.
• Technical and usage data collected via cookies is retained in accordance with the cookie retention periods set out in Section 11.

Upon expiry of the applicable retention period, betum.com will securely delete or anonymise your personal data.

9. Data Security

betum.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betum.com Platform
• Encryption of sensitive data at rest, including financial data and identity documents
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the Platform
• Multi-factor authentication for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betum.com will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

While betum.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your betum.com Login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by betum.com:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data betum.com holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data betum.com holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betum.com's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe betum.com has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer via live chat or by emailing [email protected]. betum.com will respond to all verified data subject requests within thirty (30) days of receipt.

11. Cookies and Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit the betum.com Platform. They allow the Platform to recognise your device, remember your preferences, and provide a personalised experience. betum.com also uses similar technologies such as web beacons and local storage objects.

11.2 Types of Cookies We Use

11.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the betum.com Platform, including your ability to log in and access your account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

12. Minors and Age Restriction

The betum.com Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. betum.com does not knowingly collect personal data from individuals under the age of 21.

If betum.com becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the betum.com Platform, please notify us immediately at [email protected].

13. International Data Transfers

betum.com primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, betum.com will ensure that such transfers are carried out in compliance with the Data Privacy Act of 2012, including by implementing appropriate safeguards such as contractual clauses that require the recipient to protect personal data to a standard equivalent to that required under Philippine law.

betum.com will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards.

14. Third-Party Links

The betum.com Platform may contain links to third-party websites or services for informational purposes. betum.com is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to personal data collected by betum.com through the betum.com Platform.

15. Changes to This Privacy Policy

betum.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, betum.com will notify registered users via email or via a prominent notice on the Platform prior to the changes taking effect.

The updated Policy will display a revised "Last Updated" date at the top of this page. Your continued use of the betum.com Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how betum.com protects your personal data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by betum.com, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the betum.com Platform
• Email: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page.