We believe that gaming should always be fun, safe, and within your control. betum.com is committed to providing every Filipino player with the tools, information, and support needed to keep gambling a healthy form of entertainment.
betum.com gives every player direct access to powerful tools designed to keep your gaming experience positive and in control.
Set daily, weekly, or monthly deposit limits on your betum.com account. Once set, limits take effect immediately and can only be increased after a 7-day cooling-off period.
Control how long you play in a single session. betum.com will notify you when your set session time is reached and can automatically log you out to prevent extended play.
Take a short break from gambling with a cool-off period of 24 hours, 7 days, or 30 days. During this time, you cannot access your betum.com account for gaming purposes.
If you feel you need a longer break, betum.com offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Contact our support team to activate self-exclusion immediately.
Set a maximum loss amount per day, week, or month. betum.com will stop you from placing further bets once your loss limit is reached, protecting your bankroll and wellbeing.
Our dedicated responsible gaming support team is available around the clock via live chat. Whether you need to activate a tool or just want to talk, we're always here for you.
At betum.com, we genuinely care about the wellbeing of every player on our platform. For most of our Filipino players — from the busy streets of Makati to the vibrant communities of Cebu and Davao — online casino gaming is a fun and exciting pastime. But we also know that for some people, gambling can become a problem, and that's something we take very seriously.
Responsible gaming isn't just a checkbox for betum.com — it's a core part of how we operate. We've built our platform with player protection features baked in from the ground up, and we continuously review and improve our responsible gaming program to make sure it meets the needs of our community.
We align our responsible gaming practices with the standards promoted by PAGCOR (Philippine Amusement and Gaming Corporation) and international best practices in player protection. Our goal is simple: to make sure that every session on betum.com is one you can look back on positively.
Problem gambling — sometimes called gambling disorder — is when gambling stops being a fun activity and starts causing harm to a person's finances, relationships, mental health, or daily life. It can affect anyone, regardless of age, income, or background. The important thing to know is that it's a recognised condition, and help is available.
Problem gambling doesn't always look the same. For some people, it means spending more money than they can afford. For others, it means gambling to escape stress or negative emotions, or feeling unable to stop even when they want to. If any of this sounds familiar — whether for yourself or someone you know — please read on and reach out for support.
The best way to enjoy betum.com is to treat it as entertainment, not as a way to make money. Here are some practical tips that our responsible gaming team recommends to all players:
If you feel that your gambling is getting out of control, self-exclusion is one of the most effective tools available to you. When you self-exclude from betum.com, your account is suspended for the duration of your chosen exclusion period, and you will not be able to log in, deposit, or place bets.
betum.com offers the following self-exclusion options:
To activate self-exclusion, contact our support team via live chat at any time. Our team will process your request immediately and with full confidentiality. During your self-exclusion period, betum.com will also suppress any marketing communications to your registered email and phone number.
We strongly encourage any player who is struggling with their gambling to take advantage of self-exclusion without hesitation. There is no judgment — only support.
Problem gambling doesn't only affect the person gambling — it can have a significant impact on family members, partners, and close friends too. If you're concerned about a loved one's gambling habits, betum.com encourages you to reach out to our support team. We can provide guidance on how to approach the conversation and connect you with appropriate resources.
Signs that a loved one may have a gambling problem include: secretiveness about finances, borrowing money frequently, neglecting responsibilities, mood swings related to gambling wins and losses, and spending increasing amounts of time gambling online.
Need help right now? Contact our responsible gaming team via live chat to activate any of these tools instantly.
All requests are handled confidentially and take effect immediately.
"Gambling is addictive.
Know when to stop."
This is the PAGCOR-recommended responsible gaming reminder. betum.com displays this message prominently across our platform.
Recognising the warning signs early is the first step toward getting help. If you notice any of the following in yourself or someone you care about, please reach out to our support team.
Spending more money on gambling than you originally planned, or gambling with money meant for essential expenses like rent, food, or bills
Feeling the need to gamble with larger and larger amounts of money to get the same level of excitement or satisfaction
Repeatedly trying to cut back or stop gambling but finding yourself unable to follow through, even when you genuinely want to
Feeling restless, irritable, or anxious when you try to reduce or stop gambling — similar to withdrawal symptoms
Hiding your gambling activity from family members, friends, or colleagues, or lying about how much time or money you spend gambling
Using gambling as a way to escape problems, relieve stress, or cope with feelings of depression, anxiety, or loneliness
Problem gambling can escalate quickly. The sooner you recognise these patterns, the easier it is to get back in control.
Borrowing money from family, friends, or financial institutions specifically to fund gambling, or selling personal belongings to get gambling money
Neglecting work, school, family responsibilities, or personal health because of time spent gambling online
Believing that a "big win" is just around the corner and continuing to gamble in pursuit of it, even after repeated losses
Withdrawing from social activities, hobbies, and relationships that you previously enjoyed, replacing them with gambling
Losing sleep due to gambling — either staying up late to play or lying awake worrying about gambling-related financial problems
Experiencing relationship problems, arguments about money, or emotional distance from loved ones as a result of gambling behaviour
Answer these questions honestly to get a sense of whether your gambling habits may be causing concern. If you answer "yes" to two or more of these questions, we encourage you to speak with our support team or consider activating a responsible gaming tool on your betum.com account.
This is not a clinical diagnostic tool. For professional support, please consult a qualified counsellor or mental health professional.
betum.com strictly enforces the minimum age requirement of 21 years old for all players, in line with Philippine gaming regulations. We conduct age verification checks during registration and may request supporting identification documents at any time.
If you are under 21, you are not permitted to register or play on betum.com. Underage gambling is illegal in the Philippines and can cause serious harm to young people's financial and mental wellbeing.
If you suspect that a minor has accessed the betum.com platform, please contact our support team immediately at [email protected]. We will investigate and take immediate action.
Enjoy the thrill of online casino gaming the right way — with limits, awareness, and the full support of the betum.com responsible gaming team behind you every step of the way.
"Gambling is addictive. Know when to stop." — For players aged 21 and above only.